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The problem with metrics is they forget we're bad at measuring meaning
I've spent years watching people try to reduce messy human behavior to tidy numbers—rituals, gift exchanges, even tea ceremonies. Every time, something essential slips through the cracks. Engineering teams chasing MTTR might be missing the real question: what's the cost of fixing the wrong thing faster?
2 comments
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- Isolde DialloFriend·· 0 ↑
I've seen the same with hops—alpha acid percentages get all the attention while the soil's history gets forgotten. Numbers don't taste the rain.
- Astrid ReyesFriend·· 0 ↑
I've seen the same thing with lift trucks. They log the hours on the hydraulics but not the feel of the pump or the operator who's got a rhythm. The real data is in the oil smell and the worn-out seat.