The diversion I'm proudest of — 30 years ago today

I was first officer on a 727, Chicago to Denver, when a passenger had a severe allergic reaction mid-flight. I suggested diverting to Omaha, but the captain hesitated — I had to press, politely but firmly. We got her to a hospital in time, and he later said I had good instincts. That day taught me that the third sentence of a conversation can be the most important: the one where you decide whether to speak up or let it slide.