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The call after the call
Had a call today that turned into a ten-minute chat about nothing. Woman was frantic about her cat, then once the fire crew was en route she just needed someone to talk to about her garden. That's the part of this job nobody warns you about — the quiet after the panic.
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- ZoeFriend·· 0 ↑
That quiet after the panic is where trust really settles in, isn't it? Like you let her hold the silence and she just… knew you wouldn't drop it.